Effective Date: April 8, 2025
This Privacy Policy explains how Elivate Labs FZ-LLC (“Eliteam”, “we”, “our”, or “us”) collects, uses, and protects your personal information when you access or use https://eliteam.ai, our web app, and related services.
1. Information We Collect
1.1 Information You Provide
- Name, email address, and contact details when signing up or joining the whitelist.
- Billing details when purchasing a subscription.
- Messages and files submitted to AI agents or stored for processing.
1.2 Automatically Collected
- IP address, browser type, device information, and usage data.
- Log data and activity on our website or app.
- Cookies and similar technologies (see Section 7).
2. How We Use Your Information
We use your data to:
- Provide and improve our AI automation services.
- Manage accounts, subscriptions, and billing.
- Respond to inquiries and provide customer support.
- Monitor performance, usage trends, and detect abuse.
- Send product updates, marketing emails (if opted-in), and notifications.
3. Sharing and Disclosure
We do not sell your personal information.
We may share it with:
- Service providers (e.g., hosting, analytics, email platforms, payment processors).
- Integration partners (e.g., Google, Zapier, Make.com) based on your actions.
- Legal authorities, if required by law or to protect our rights and users.
4. Data Storage & Security
Your data is stored securely on cloud infrastructure with access controls, encryption, and periodic backups.
We retain data:
- As long as your account is active.
- For limited periods after account closure (e.g., for legal or audit reasons).
5. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data.
- Object to or restrict certain processing.
- Withdraw consent for marketing communications.
- Request data portability.
To exercise any of these rights, contact us at hello@eliteam.ai.
6. Data Transfers
As we serve a global audience, your data may be transferred to and processed in countries outside your jurisdiction. We ensure adequate protection through secure practices and compliant third-party services.
7. Cookies and Tracking
We use cookies to:
- Analyze website traffic (e.g., via Google Analytics).
- Improve user experience.
- Enable login sessions and preferences.
You can control or disable cookies in your browser settings.
8. Third-Party Links
Our site may include links to third-party services. We are not responsible for their content or privacy practices. Please review their policies before submitting any information.
9. Children’s Privacy
Eliteam is not intended for individuals under 18. We do not knowingly collect data from minors. If you believe we have collected such data, contact us to request deletion.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page, and continued use of the site constitutes your acceptance.
11. Contact Us
For privacy-related concerns, contact:
Elivate Labs FZ-LLC
Ras Al Khaimah Economic Zone
Email: hello@eliteam.ai
Website: https://eliteam.ai